The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 12 hours of purchase
Privacy Policy
Privacy Policy for [Mills Metal Works]
Last Updated: [30/05/2026]
At [Mills Metal Works], I value your privacy and am committed to protecting your personal information when you purchase from my shop.
Information I Collect
To fulfil your order, you may provide me with certain information, including:
Name
Email address
Postal address
Payment details (processed securely through Etsy)
Details relating to the product you are purchasing
Any personal information you provide through messages or custom order requests
Why I Need Your Information
I rely on several legal bases to collect and use your information, including:
To provide my services, fulfil orders, and resolve disputes
To comply with legal obligations such as tax and accounting requirements
To provide customer support and respond to messages
When necessary for my legitimate interests, such as improving my shop and services
Information Sharing and Disclosure
Customer information is only shared where necessary, including:
With Etsy, as required to provide my services and comply with Etsy’s policies
With delivery companies to send your orders
With payment processors handling transactions
If required by law or legal processes
Data Retention
I retain personal information only for as long as necessary to:
Provide services to customers
Meet legal, tax, and accounting obligations
Resolve disputes or enforce agreements
Transfers of Personal Information Outside the UK
Some service providers or platforms may process information outside the UK. These providers are responsible for safeguarding your data under applicable laws.
Your Rights
If you live in certain regions, including the UK and Europe, you may have rights to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain uses of your information
Lodge a complaint with your local data protection authority
Contact Me
For privacy-related questions, contact:
[craig mills/ mills metal works]
Email: [millsmetalworks6@gmail.com]
Etsy Shop: [Your Etsy Shop Link]
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr